The IT support section can help you with a range of technologies available within the School of Physics
In an attempt to make the IT Support experience as easy and as stress free as possible, I would like to ask all staff to go through the following process when submitting support requests.
To open a new ticket, you can simply email firstname.lastname@example.org with your request details including:
You will receive a confirmation from the UWA Helpdesk System that your ticket has been opened. I check the ticketing system multiple times per day and I will receive your request and respond confirming receipt.
If you wish to add any additional information to your ticket, please reply to any of the emails you received from the system and all information will get added to your ticket.
Before the implementation of the UWA centralized email and calendaring system (ECS), the School of Physics issued @physics.uwa.edu.au email addresses to staff and post-grad students. With the implementation of ECS, each @physics.uwa.edu.au address has been forwarded to an ECS mailbox corresponding to the appropriate person. With the decommissioning of the School of Physics email gateway, the conversion between @physics.uwa.edu.au email address to @uwaemail address is being migrated to ECS. All existing @physics.uwa.edu.au addresses will continue to work for those that already have them.
Mailing lists are best used when email needs to flow between many people to enable announcements or group discussion. The following table lists all the current mailing lists in use within Physics. These mailing lists are administered by the list administrators who can add / remove users via the UWA Mailing list web interface
|Name||ECS Address||Legacy Physics Address|
|All Physics Staffemail@example.comfirstname.lastname@example.org|
|Name||ECS Address||Legacy Physics Address||Recipients|
|First Year Coordinatoremail@example.com||FirstYear.Coordinator@physics.uwa.edu.au||John Brookes|
|Second Year Coordinatorfirstname.lastname@example.org||SecondYear.Coordinator@physics.uwa.edu.au||Ian McArthur|
|Third Year Coordinatoremail@example.com||ThirdYear.Coordinator@physics.uwa.edu.au||Darren Grasso|
|Honours Coordinatorfirstname.lastname@example.org||Honours.Coordinator@physics.uwa.edu.au||Paul Abbott|
|Postgrad Coordinatoremail@example.com||Postgrad.Coordinator@physics.uwa.edu.au||Paul Abbott|